Refund & Cancellation Policy
Last updated: 14 October 2026
This policy applies to paid Invoice AI subscriptions sold by Cylicon Software Solutions. The Free plan has no charges.
1. Cancelling your subscription
- An administrator of your workspace can cancel Pro at any time from Billing & plan in the app.
- After you cancel, no further payments are taken.
- Pro stays active until the end of the period you have already paid for. Your workspace then moves to the Free plan. Your invoices and documents are kept.
2. 7-day refund on your first payment
If Invoice AI Pro is not right for you, we will refund your first Pro payment in full, including GST, if you ask within 7 days of that payment. When we refund it, your subscription is cancelled and your workspace moves to the Free plan straight away.
3. Renewals
Renewal payments (the second and later monthly or yearly payments) are not refunded, in full or in part. To avoid the next renewal, cancel before your renewal date, which is shown on Billing & plan.
4. Duplicate or wrong charges
If you were charged twice for the same period, or charged an amount different from the price shown at checkout, we refund the extra amount in full, whenever you tell us.
5. How to ask for a refund
Write to s.j.nambukannan@gmail.com or +91 93846 66459 from your account email, with your workspace name and the Razorpay payment ID or the date of payment. We reply within 2 working days.
Approved refunds are sent through Razorpay to the card, UPI or bank account you paid from. They usually reach you within 5–7 working days, depending on your bank.